FAQ's


How long will it take to ship my order?

Our current process time is 2-4 days, then your order will be sent via USPS First class mail. Once shipped you will receive a confirmation email with tracking number and should expect to receive them within 3-5 business days.

What happens if I put in the wrong shipping address?
Contact us immediately upon receiving your order confirmation is something is amiss with your address. Orders that are sent back to us because of an invalid address will be refunded and charged restocking fee of 20%.

What happens if  tracking status says 'delivered' and I have not received package?
Unfortunately we are not responsible for lost or stolen packages. 

Where are you guys located?
Utah

What is your exchange or refund policy?
We do not offer exchanges or refunds at this time. Please email us at hello@paperypier.com within 24 hrs of receiving product if it is damaged or broken.

Can you change my order before it has shipped?
Unfortunately we do not have the ability to change your order after it is placed.

Do you guys offer discount codes or sales?
Please subscribe to our emails for exclusive deals, first looks and other information. Also follow us on Instagram & Facebook.

WHOLESALE

Do you wholesale your flash cards?
Yes, please email us at hello@paperypier.com to be a Papery Pier retailer.  

 


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